SHIPPING & RETURNS
Shipping Policy
At BrickPaddock, we take great care in packaging and shipping your custom brick sets to ensure they arrive in perfect condition. All orders are processed within 3-5 business days, with production times for custom designs taking an additional 2-3 weeks before shipping. We offer worldwide shipping through trusted carriers, with delivery times varying by destination (typically 5-10 business days after dispatch). You'll receive a tracking number as soon as your order ships, allowing you to monitor its journey. Shipping costs are calculated at checkout based on your location and order size. For urgent requests, expedited shipping options may be available - please contact our team before ordering if you require faster delivery.
Return & Exchange Policy
Due to the personalized nature of our products, all BrickPaddock custom brick sets are final sale and cannot be returned or refunded. Each set is uniquely designed and manufactured to your specifications, making it impossible to resell. However, if your order arrives damaged or is defective, please contact us within 7 days of delivery at brick@akaautohk.com with photos of the issue. We'll gladly replace any damaged components or send a new set at no additional cost. For incorrect items received (non-custom products), we'll provide a return shipping label and full refund upon receiving the unused merchandise in its original packaging within 14 days. We appreciate your understanding of our policy, which allows us to continue creating high-quality, custom products for our customers.